Website Terms & Conditions of Use

Please read these Terms in full. In particular, we draw your attention to:

• clauses 3 and 4 — the Content is general information only, is not professional advice, and may contain errors or be out of date; verify information before relying on it;
• clauses 10 and 11 — the limits on our liability, none of which affect your rights under the Australian Consumer Law; and
• our Privacy Policy and Cookie Policy — how we handle your personal information.

(a) Welcome to airportexpert.com (Website). The Website allows you to access and use Airport Expert, a directory of airport service information — including parking, car rental, hotels, lounges, shuttles and public transport — for airports worldwide (Service).

(b) The Website is operated by TOTALLISTER PTY LTD (ABN 95 155 821 944) (we, us, our). Please read these terms and conditions (Terms) carefully. By accessing or using the Website or the Service, you agree to be bound by these Terms. If you do not agree, you must stop using the Website and the Service.

(c) We may update these Terms from time to time. If we make a material change we will publish a notice on the Website at least 14 days before the change takes effect, and changes do not apply retrospectively. If you do not agree with an updated version of the Terms, you may stop using the Service. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. We recommend you keep a copy of these Terms for your records.

(a) Airport Expert provides a directory of airport service information — including parking, car rental, hotels, lounges, shuttles and public transport — for airports worldwide.

(b) The features of the Service may change over time. Where the Service is provided free of charge, we do not guarantee that it will always remain free or always remain available.

(c) The Service is a general-audience tool. It is not directed at children, and we do not knowingly collect personal information from them.

(a) The Website and the Service provide airport guides, airport information, service listings (parking, car rental, hotels, lounges, shuttles and public transport), provider details, maps and other content (Content) for general information purposes only.

(b) The Content is not, and must not be relied on as, professional advice of any kind, including legal, financial, accounting, taxation or travel, booking or transport advice. The Content does not take into account your objectives, circumstances or needs.

(c) Before acting or relying on any Content, you should make your own enquiries, independently verify the Content, and where appropriate obtain advice from a suitably qualified professional relevant to your circumstances.

(d) You are solely responsible for how you use the Content, including any decision to make a booking, purchase or travel arrangement based on it.

(a) While we take reasonable care in preparing and operating the Service, we do not represent or warrant that the Content is accurate, complete, reliable, current or error-free. Information may be out of date or contain errors.

(b) Content sourced from or describing third parties (including third-party providers, their services, pricing, availability, opening hours and locations) can change at any time without our knowledge. Always confirm important information directly with the relevant provider or authoritative source before relying on it.

(c) You must independently verify any Content before using it for any purpose where an error could cause loss (for example, before making a booking or purchase, or planning travel that depends on it).

(d) Nothing in this clause limits your rights under the Australian Consumer Law (see clause 9).

(a) The Website and the Service must only be used for lawful purposes. You must not use the Website or the Service:

(b) We may apply and change rate, size and usage limits for the Service, and may suspend or deny access to the Service to any user who breaches this clause, acting reasonably.

(c) We may (but are not obliged to) inspect submitted content by automated or manual means for safety, security and compliance purposes; refuse to process or remove any content; and, where we reasonably believe content is illegal, report it (and related information) to law enforcement or a regulator, including the Australian Federal Police and the eSafety Commissioner, preserve related evidence, and comply with any removal notice — in each case without notice to you and without liability. You can report suspected illegal or infringing content to us at legal@airportexpert.com, and you can also complain to the eSafety Commissioner at esafety.gov.au.

(a) The Website and the Service, including all text, graphics, logos, code, design elements and interactive features, are owned by or licensed to us and are protected by copyright and other intellectual property laws of Australia and international treaties. All trademarks, service marks and trade names used on the Website are owned by or licensed to us.

(b) We grant you a worldwide, non-exclusive, royalty-free, revocable licence to use the Website and the Service in accordance with these Terms, including caching and printing pages for your own personal or internal business use. All other rights are reserved.

(c) You retain all intellectual property rights in content you submit to the Service (for example, suggestions or corrections you send to us).

(d) If you send us feedback, suggestions or ideas about the Service, we may use them for any purpose, without restriction, payment or any obligation to you.

(e) We may derive de-identified, aggregated statistics from use of the Service. These statistics do not identify you or your content; we own them and may use them, including to improve and promote the Service.

(f) Copyright complaints. If you believe material on the Service infringes your copyright, email us at legal@airportexpert.com with details of the material and your rights. We will investigate and, where appropriate, remove or disable access to the material promptly, and may block users who repeatedly infringe.

(a) The Website may contain links to, or information about, third-party websites, products and services — including the parking, car rental, hotel, lounge, shuttle and public transport providers listed in the directory.

(b) We do not own, operate, provide, control or endorse those third parties or the services they offer, we are not a party to any dealing between you and them, and we are not responsible for their content, availability, pricing or conduct. Any booking or purchase you make with a listed provider is made directly with that provider, on that provider's terms.

(a) Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law.

(b) Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, condition, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified, or any liability under them. Everything else in these Terms — including clauses 10, 11 and 12 — applies subject to this clause.

(c) If you use the Service as a consumer from outside Australia, you may also have rights under mandatory consumer protection laws of your country of residence. Nothing in these Terms affects those rights.

Subject to clause 9, and to the maximum extent permitted by law:

(a) the Website and the Service are provided "as is" and "as available", and all terms, guarantees, warranties, representations and conditions not expressly stated in these Terms are excluded; and

(b) we make no warranty that the Service will be uninterrupted, secure, error-free or free of viruses, or that defects will be corrected.

Subject to clause 9, and to the maximum extent permitted by law:

(a) neither party is liable to the other for any special, indirect or consequential loss or damage, loss of profit or opportunity, loss of data, or damage to goodwill arising out of or in connection with the Service or these Terms — except to the extent such loss or damage is reasonably foreseeable and results from our failure to meet an applicable consumer guarantee, or otherwise cannot lawfully be excluded;

(b) each party's liability for any loss is reduced to the extent that the loss was caused or contributed to by the other party, including by a failure to take reasonable steps to mitigate it;

(c) our total aggregate liability arising out of or in connection with the Service or these Terms, however arising (contract, tort including negligence, equity, statute or otherwise), is limited to AUD $100; and

(d) the exclusions and limitations in clauses 10 and 11 also apply for the benefit of our officers, employees, agents and contractors.

You indemnify us and our officers, employees, agents and contractors against loss, damage, liability, cost and expense (including reasonable legal costs) suffered or incurred by us to the extent caused by:

(a) content you submit to the Service in breach of these Terms or of a third party's rights; or

(b) your breach of these Terms or your unlawful use of the Service,

except to the extent the loss was caused or contributed to by our breach of these Terms, our negligence or our unlawful act, in which case your liability under this clause is reduced proportionally.

(a) You may stop using the Service at any time.

(b) We may suspend or terminate your access to the Service:

(c) Termination does not affect rights accrued before termination, and clauses 3, 4, 6, 9 to 12, 14 and 15 survive termination.

(a) If a dispute arises out of or in connection with these Terms, the parties must first attempt in good faith to resolve it by negotiation, by written notice to the other party.

(b) If the dispute is not resolved within 21 days, either party may refer it to mediation administered by the Resolution Institute (Australia) before commencing court proceedings, except where urgent interlocutory relief is sought.

(c) Nothing in this clause prevents you from making a complaint to a consumer protection regulator, applying to a small claims court or tribunal, or exercising rights under the Australian Consumer Law.

(a) Governing law and jurisdiction. These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from them.

(b) Events beyond our control. We are not liable for any delay or failure in performing our obligations under these Terms to the extent the delay or failure is caused by circumstances beyond our reasonable control.

(c) Severance. If any part of these Terms is void or unenforceable, it is severed and the rest of the Terms remain in force. Where a part is unenforceable only in a particular jurisdiction, it is read down or severed for that jurisdiction only.

(d) No waiver. A failure to enforce a provision of these Terms is not a waiver of it.

(e) Assignment. We may assign our rights under these Terms as part of a sale or restructure of our business; you may not assign yours without our consent (not to be unreasonably withheld).